Frequently Asked Questions
Everything you need to know about your next adventure with Mountain Equipment.
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those needing gear sooner.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your outdoor jackets waterproof or just water-resistant?
Our technical shells are fully waterproof with taped seams and high breathability ratings, while our lightweight windbreakers are treated with DWR for water resistance in light rain.
Do you offer a warranty on your equipment?
Yes, all Mountain Equipment products come with a limited lifetime warranty against manufacturing defects in materials and workmanship.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.