Returns & Exchanges
At Mountain Equipment, we want you to be fully satisfied with your gear, which is why we offer a 30-day return policy on all unworn apparel and equipment. Simply ensure all items are in their original condition with tags attached to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the items in their original packaging and include the packing slip provided in your digital return confirmation.
Ship It Back
Print the prepaid shipping label from our portal, secure it to your box, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned gear, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing